Designation:Infrastructure Engineer
Department:Internal IT
Job Type: Permanent job
Experience: 2 + years
No. of Position: 1


The successful candidate for this role will have strong analytical and troubleshooting skills, experience in integrating multi technology platforms and brands of product, solid communication skills and a desire to tackle the complex problems of scale which are unique.


  • Maintain and monitor all network, security, and computer systems to meet the organization’s current and future requirements
  • Responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools
  • Monitor systems and identify performance issues proactively
  • Work within strict time frames and elevate incidents within defined timeframes
  • Test all changes to networks, hardware, software, and hosted applications
  • Monitors service delivery compliance to budget, quality standards, and customer and business stakeholder requirements
  • Cater to doing infrastructure coordination related to design and setup activities at different stages of the project
  • work with various vendors and service providers to ensure a productive environment
  • Resolve issues and prepare status reviews and reports
  • Professionally represent the infrastructure team as a technical consultant on projects.
  • Maintain the necessary project plans and documentation of all system builds and modifications
  • Interact and coordinate with vendors, suppliers, distributors, and contract consultants
  • Maintain a good working knowledge of current infrastructure and future trends
  • Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract.

Competencies and Experience:

  • Solid technical background in a hosted services environment including infrastructure networks, hardware, software, and telecommunications
  • Experience with incident ticketing systems, workstation management systems, and desktop imaging. Knowledge of Microsoft Active Directory, Exchange 2010, and SQL server
  • Good knowledge of security as it relates to cloud-based infrastructure
  • Experience using automated monitoring tools
  • Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
  • Able to gather relevant information systematically to troubleshoot and resolve issues
  • Ability to work in a team environment
  • Good analytical, problem solving, and decision-making skills
  • Good attention to detail, testing, and documentation.
  • Strong virtualization experience using Hyper-V, VM Ware, Citrix Xen App, and Netscaler.
  • Proven ability to work in a cloud-based or hosting environment.
  • Proven track record with hosted desktop and published applications
  • Ability to maintain good working relationships with third-party service providers and vendors.

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